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Postage & Handling

We aim to shop orders within 24 hours of receipt of payment. We ship Monday to Friday utilising Australia Post.  Wise Old Owl is unable to accept responsibility for lost / missing packages sent via normal parcel post.  Where practicable our standard service includes tracking.  Should you ask for your parcel to be left where there is no one at home we will not accept responsibility for parcels that go missing. 

Refunds & Returns

Goods found to have manufacturing defects will be replaced at no charge, return postage costs excluded. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Wise Old Owl within five (5)  days of the receipt of the order. A copy of the relevant invoice must accompany returned items.​  All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed. 

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Wise Old Owl can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD will be refused.   Please note the PayPal returns refund policy as this may affect you.

We do not accept returns on 'change of mind'. 

For good that are under warranty, the items must be returned to us within 14 days of a claim. We cannot be responsible for goods that are returned to us outside of the warranty period.

Any discrepancy between goods ordered and goods received should be reported to us immediately. This will ensure prompt corrective action on our part. ​

If you have any questions about the return of your item, please email admin@woocraft.com.au or call Rachel-ann on 0419 309 969.  Be sure to include your order number and e-mail address with any correspondence. 

Returns Mailing Address:

    27 Brackenridge Ramble

    Meadow Springs, WA  6210

Email Address for all enquiries: sales@woocraft.com.au

 

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