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Policies that guide us...

E-Commerce Payment Transactions

Wise Old Owl uses PayPal for all its online transactions. PayPal processes online credit card transactions providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments. - Payments are fully automated with an immediate response. - Complete credit card numbers cannot be viewed by Wise Old Owl or any outside party. All transactions are performed under 128 Bit SSL Certificate.  All transaction data is encrypted for storage.

PayPal accepts credit cards, debit cards, linked bank accounts and PayPal balances, and there is no need to create an account.

Click here to view the PayPal Buyer Protection Policy


Angel Policy and Copyright - Products and Materials

Wise Old Owl sources a large range of products from different companies and brands.  In general, the following Angel Policy applies:

  • Handcrafted work made for commercial purposes with materials purchased through Wise Old Owl must be personally and individually created by the selling artist.  It is the users responsibility to confirm individual Angel or Copyright policies of Branded products.
  • Images contained on this website are copyrighted, which means that they may not be copied without permission.
  • You may not use Die Images for the purpose of creating logos or company trademarks.
  • Mass production is prohibited.

Persons participating in this angel policy assume all liability for suitability of their work and agree to indemnify Wise Old Owl from any disputes arising from their work.


Copyright - Handcrafted Gifts

Copyright © 2015 by Rachel-ann Martin

All rights reserved. No part of the handcrafted items referred to on Wise Old Owl may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the copyright holder.

All items listed for sale on Wise Old Owl are covered under the Artist Works definition in the Australian Copyright Act of 1968.


Security, Privacy & Third Parties

 Wise Old Owl regards customer privacy as an important part of our relationship with you. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should contact

Rachel-ann Martin, Owner Wise Old Owl on 0419 309 969.

In order to utilise the e-commerce section of our website we will require information from you.    Correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including e-mail. Any information collected by Wise Old Owl is collected via correspondence from you or your company. This may be via the telephone, e-mail, mail, fax or directly through our website.

All details collected from Wise Old Owl customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

The security of your personal information is important to us. If you have any questions about security on our Website, you can email us at

When you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, e-mail, and postal address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Wise Old Owl does NOT collect nor store your financial information.  Credit Card and account details are handled through PayPal in accordance with their policies.

Wise Old Owl uses personally identifiable information for essential communications, such as e-mails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional e-mails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Any links on Wise Old Owl site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage.

Wise Old Owl may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Wise Old Owl does not share any information with third parties for any unknown or unrelated uses.



Orders ship within 48 hours from receipt of payment. We ship Monday to Friday utilising Australia Post.  Wise Old Owl is unable to accept responsibility for lost / missing packages sent via normal parcel post.  Where practicable our standard service includes tracking.  Should you ask for your parcel to be left where there is no one at home we will not accept responsibility for parcels that go missing.

Returns Mailing Address:

        unit 1 / 6 Husband Road,

        Barragup  6209, WA

Email Address for all enquiries:


Refunds & Returns

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Wise Old Owl within five (5)  days of the receipt of the order. A copy of the relevant invoice must accompany returned items.​  All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed. 

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.   Please note the PayPal returns refund policy as this may affect you.

We do not accept returns on 'change of mind'. 

For good that are under warranty, the items must be returned to us within 14 days of a claim. We cannot be responsible for goods that are returned to us outside of the warranty period.

Any discrepancy between goods ordered and goods received should be reported to us immediately. This will ensure prompt corrective action on our part. ​

If you have any questions about the return of your item, please email or call 08 9584 8914. Be sure to include your order number and e-mail address with any correspondence.